Huawei, Apple and Honor are as soon as once more thought-about to be essentially the most dependable and sturdy manufacturers. In any case, that is what the Fnac-Darty group affirms, by way of the third version of its after-sales service barometer. Even so, smartphones stay one of many worst-off classes, with a low sustainability rating of 63 out of a median of 100 to 105.
As yearly for 3 years now, the Fnac-Darty group printed this Tuesday, September 8, 2020 the outcomes of its third after-sales service barometer. After a primary version restricted to solely 15 product households, this new iteration made the wager of evaluating and analyzing the gadgets of 63 totally different households, between TVs, cameras, laptops, toasters, planchas and naturally smartphones.
The precept could be very easy: every class of gadgets is assigned a total sustainability rating, calculated in keeping with the common sturdiness of the merchandise, their repairability, and the supply of spare elements. For the reason that first version in 2018, the common sustainability rating has been set at 100.
In different phrases, every household with a rating beneath 100 signifies poor product sturdiness. Conversely, scores above 100 present larger than regular sturdiness. Concerning smartphones, the rating has not modified one iota: Huawei, Honor and Apple are nonetheless thought-about essentially the most trusted manufacturers in keeping with the Fnac-Darty after-sales service barometer.
Learn additionally: Huawei, Apple and Honor are essentially the most dependable smartphone manufacturers in keeping with Fnac Darty
Apple is doing properly
If the sturdiness scores of the three producers oscillate between 80 to 88, their repairability stays to be desired, no less than within the case of Huawei (55) and Honor (30 solely). That is because of the excessive value of repairs within the occasion of a breakdown, and the shortage of availability of spare elements. Certainly, Huawei affords spare elements for less than two years after the launch of a smartphone, whereasHonor merely doesn’t provide a alternative half!
On this level, Apple stays within the lead, with a repairability charge of 80 and elements out there for five years. It’s true that on this space, the Cupertino firm has made efforts to facilitate the procedures within the occasion of a breakdown. Since August 2019, it’s doable to restore your iPhone in retailers not accredited by the producer. A radical change in coverage, since Apple had at all times been hostile to the thought of supplying elements to unbiased repairers.
Unhealthy behaviors that persist
Because the Fnac-Darty barometer underlines, 37% of customers surveyed don’t hesitate to purchase a brand new smartphone following a breakdown, whereas 63% of them exchange their useful gadget with a brand new smartphone. As well as, solely 3% of damaged gadgets are recycled and put again available on the market (97% of smartphones have a second life or are merely saved).
Essentially the most hanging determine issues the restore charge: solely 29% of breakdowns are resolved by technical intervention. In different phrases, 71% of failures are resolved by an outright trade with a brand new product.
Additionally learn: Huawei Mate 30 Professional is simpler to restore than most Android smartphones, in keeping with iFixit
Supply: Labo Fnac