The free pick-up service offered by Genius based in Milan. The device is returned in working condition, at no additional cost in addition to the repair
A free pick-up and drop-off service for the broken smartphone for those who are unable to leave the house to take it for assistance: offered by Genius, a Milanese company that launched “#iorestoacasa con Genius”.
“In this moment of global crisis, the importance of personal services takes on an even more decisive role. The smartphone has remained the only way to communicate with the outside world, and when it breaks you is a real hiatus. For this – explains Pietro Paolo Rimonti, the CEO of the Milanese startup – we have decided to help out too, coming to the aid of all the people, especially the elderly, who, even though they cannot leave the house, have their cell phones broken and cannot communicate in this emergency situation “. The broken cell phone is then collected at home to be taken to the laboratory for a repair that is as quick as possible. When the mobile phone works, it is returned to the home at no additional cost to what is necessary for the repair.
The procedure is very simple: just visit the Geniusrepair.it website and fill out the contact form through which the customer will be called for the clear definition of the details on the repair price of the smarthpone. Everything happens online and with a few clicks you can order the repair and enter the pick-up and drop-off address. However, the operation is always closed with a human contact: an operator personally calls the customer to agree on the methods of intervention “Sensitive of the particular moment that we are all experiencing, Genius assumes all the costs of picking up and returning the device, and will offer a 10% discount to all those who decide to use our service: it is in these moments that one cannot fail to be supportive and attentive to those who need to stay in touch with the world “, concludes Rimonti.